Delivery Information

We normally despatch all orders within 2 working days of receipt of the order subject to payment approval being received. Our standard method of delivery is by Courier which is normally delivered within 48 hours of shipping. During normal busy periods such as Christmas and Valentines our delivery times can be extended. We will automatically update you by email when we ship you order and the status on your account will change from "confirmed" to "shipped".

We do our very best to package our products so that they arrive in perfect condition, but if your product arrives in less than perfect condition we will be happy to take the matter up with our couriers on your behalf.

Please note that because of the value of the products we sell they must be delivered directly to you and signed for either by you or on your behalf. Whilst we could "leave it in the recycle bin at the front", as we are sometimes requested, this isn't possible so we would ask you to help us make sure we get your order to you safely and securely.

If you have to return a product to us because of a quality issue with the product we will refund your return postage to the value of Recorded Delivery via the Royal Mail at a maxiumum of £5.50. Due to the weight of our products we will not refund for Special Delivery via the Royal Mail or by courier.

Please contact us to obtain a Returns Number, giving you authorisation to return the item, before returning anything to us.

Please address any returns to:

Digital Frames Direct - Returns Department
Unit 22 - 27 Cooper Road,
Brunel Way,
Thornbury,
BS35 3UW