Digital Frames Direct FAQs

General FAQs

Why do I need a digital photo frame?

Digital photo frames are the latest innovation to allow a simple and delightful way to access and view your digital photos. We all now have these stored and largely unseen on memory cards, computers, digital cameras and telephones. The digital photo frame is a unique way of displaying those pictures that mean so much – whether it's in your home or your office. Instead of setting just one photo in a traditional frame, the Digital Photo Frame with its sharp LCD screen and clever electronics, allows you to show hundreds of photos – continuously scrolling in a slide-show of memories – easy to configure and update. And unlike your PC slide show, or stored telephone images, this is a dedicated electronic photo album and a delightful way to present those images that mean so much. It is a great gift for friends and relatives and increasingly a product that offers amazing value – as screen qualities improve and features are added.

How do I use my digital photo frame?

Most digital photo frames have built-in stereo speakers and will play MP3 music files. This allows you to store music on the memory card. Then in slide-show mode you can set pictures running with one or a variety of tracks playing as background music – or simply use the device as a music player. Additionally they all play video files (check individual manual) – mostly MPEG’s. You can store short video clips and scenes on the memory card and play these continually or on demand.

How to update the memory card?

By far the easiest way to add and delete images on your memory card is via the PC. Typically you would copy your photos from camera or telephone into your pictures folder on the PC. You can then view them, crop them edit them and put them into an order of play that you like. Now you want to copy this folder – ideally onto a fresh memory card. You can do this in several ways: Does your PC have a built in memory card reader? If so, insert card and copy the picture files to this drive. Use your camera as a memory card writer. Insert fresh memory card in camera connected to PC. Copy your picture selection back onto camera. Then remove card If you would like more flexibility with different card types, buy a simple multi-card reader (£8.95 on this website) and connect via USB to your computer. This allows you to copy between your PC and 17 different types of memory card – effectively becoming an additional storage device in “My Computer”

What else can the Digital Photo Frame do?

They are designed to be driven by inserting a memory card or stick. Typically the digital photo frames accept a wide variety of the most common memory cards and many additionally accept USB sticks. Simply insert one of the accepted cards into the frame, loaded with your photos, and a slide-show of the pictures will automatically begin. You can adjust settings like the speed and style of transition between pictures.

Which digital photo frame should I choose?

Although the features vary between digital photo frames, the key difference is probably in style and design. Chose between traditional classic wooden frames and modern acrylic and plexi-glass materials. Select a display size according to your budget and a format (4x3 or 16x9) according to your viewing preferences. All will offer crisp picture quality, ease of use and remote control selection and adjustment.

What accessories will I need?

It is a good idea to invest in an additional memory card to power the frame. In this way you can store your favourite slide-shows on it and easily edit and update whenever you want to. You may also want to purchase a multi-card reader to connect to your PC for simple memory card loading and editing.

What about reviews?

Check out our reviews page with 2 videos reviews including one from the BBC.

Trouble-shooting FAQs

How do I Play Videos on Repeat

When playing the movie, please press "OSD" key. Press "Right" key to move to the end of the functions. Firstly when at the end you will encounter "No Subtitles". Press "Right" once more to read "2 ch MP3". Now press once more "Right" again, it will read "Standard". At "Standard" press "Enter" changing it to "Repeat One", and press again for "Repeat Dir"

How do I change the order my pictures show up on my frame?

Every time you take a picture on your digital camera it adds a time stamp to the file, all of our frames use this time stamp to determine the order it displays your images. If however you would like your photos to be displayed in a certain order you will need to open the image up on your computer with some image editing software such as Microsoft Paint and then resave the image on to your computer’s hard drive in the order you want them to display.

Digital Photo Frame Help & FAQs

Does the Digital Picture Frame have built-in memory?

No. The Digital Picture Frame does not have any internal memory to store your files. You must use a compatible memory card to play your Media files.

Can I insert multiple memory cards?

Yes. Turn off the unit before you insert any card. The screen will show what types of memory cards are in the slots. Use the remote control to select the memory card.

What is the maximum picture size?

The Digital Picture Frame is able to display pictures up to 12 Mega Pixels.

What is the best picture resolution displayed on the screen?

The frame’s best resolution is 640 x 480.

Does it play every type of AVI and or MPEG4 videos?

No. The device only works with the avi/mpeg4 files taken by most digital cameras.

Can I rotate a picture on the screen?

Yes. Use the ROTATE button on the remote control to rotate a picture. Note: The rotated picture will return to its original orientation after you power down the Digital Picture Frame. You will need to edit the picture on your PC if you want to permanently change the orientation.

If I keep showing the same photo for a long time, will it damage the LCD screen?

No. The Digital Picture Frame can display the same photo continuously for 1,000 hours without causing damage to its LCD screen.

How do I store music files?

First, use a personal computer and popular audio editing software to convert your music toMP3 format. The Digital Picture Frame will only play MP3 files so all Windows Media Player™ and/or iTunes™ files will have to be converted first. You can use a card reader or your digital camera to transfer those files to your memory card.

How come the Digital Picture Frame does not show some of my photos?

The Digital Picture Frame is designed to show photos following the same camera industry standards format as digital cameras. This format is a JPEG format. Images, such as web images, scanned images, or photos in RAW format, are not stored according to camera industry standards and therefore cannot be displayed correctly on the Digital Picture Frame. Please use your PC applications to convert such images into standard JPEG format before viewing them on the Digital Picture Frame.

Can I switch between different photos by using different memory cards?

Yes. When you connect your memory cards to the Digital Photo Frame, it will display photos, music and video files stored on that specific card that are in the required format. You can even switch between different card reader formats to view different pictures.

The unit can not read my memory card although there are some photos or mp3 inside and states: “No media connected”

Verify if the way you inserted the card is correct. Make sure the front label of the memory card is facing AWAY from you. Do not force the memory card into the slot. Ensure that the inserted memory card is compatible with your digital photo frame by checking the list of supported cards in the manual.

The screen is blank and completely dark.

This is a power supply problem. Check power switch is on, on the side of the frame. Check the connections and try another wall-socket to verify that you have mains supply. If this fails you probably need a replacement power adaptor

How can I make my photos automatically start displaying when I switch on?

This is the default factory setting and can be accessed via setup; slide show setup; select Auto-start; Exit.

Why is the video shown on the screen in small size and not full screen?

Most digital camera take video in 320x240 or lower resolution. The best supported resolution of a photo or video is 640x480. Use the Zoom button on the remote control to enlarge it.

I have tried everything I can see in the manual, but cannot get my digital photo frame to function properly.

Contact the Digital Frames Ltd helpdesk via technical@digitalframesdirect.com