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Customer Service

Customer Service

Our Customer Service Team are keen to help with any query or request you may have and they are contactable via email at or on 0117 330 2277.

Shipping & Delivery

We usually despatch all orders within 2 working days of receipt of the order, however next day delivery as long as its ordered before 4pm. Delivery prices are as  followed:

  • Free Delivery (3 - 5 Working Days) - FREE
  • Next Day Delivery (order before 4pm) - £5.95
  • Next Day pre 12pm (order before 2pm) - £9.95
  • Saturday Delivery - £9.95

Privacy & Security

We promise we will never sell or pass on your data to any partner companies or third parties also we are committed to protecting your privacy. We will only use the information you provide us lawfully, in accordance with the Data Protection Act 1998.

Sage Pay servers use SSL techniques to encrypt all card details in transit between your computer and the server. Thereafter card information is held only on their highly secure servers and we do not have nor need to have access to it.

Returns Policy

If you want to return an item to us please call us on 0117 330 2277 to obtain a Returns Number, and details of how to return the item to us, before returning the item.

We will refund returns postage where faulty items are being returned for a replacement. For heavy or bulky items we may be able to offer a collection service. The postal service to use will be explained when the Returns Number is issued.

Once you have received your Returns Number please send the item to:

Digital Frames Direct - Returns Department

5A-E Babdown Airfield

 We are unable to refund returns postage where an item is being returned for a refund.