Direct Frames offer replacement or refund, without quibble, on any goods returned unused and in perfect and mint condition within 14 days of receipt. Please respect all retail packaging, and help us save the environment. Any ripped packaging will incur at least a £5 repackaging fee. Nothing in these terms is intended to affect your statutory rights. Customer support and service is available by phoning 0117 330 2277 Monday to Friday between 9am and 5pm. We will normally respond fully to your query on the same working day.