Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements

Shipping & Delivery

We usually despatch all orders within 2 working days of receipt of the order, however next day delivery as long as its ordered before 4pm. Delivery prices are as followed:

Free Delivery (3 - 5 Working Days) - FREE
Next Day Delivery (order before 4pm) - £5.95
Next Day pre 12pm (order before 2pm) - £9.95
Saturday Delivery - £9.95

Privacy & Security

We promise we will never sell or pass on your data to any partner companies or third parties also we are committed to protecting your privacy. We will only use the information you provide us lawfully, in accordance with the Data Protection Act 1998.

Sage Pay servers use SSL techniques to encrypt all card details in transit between your computer and the server. Thereafter card information is held only on their highly secure servers and we do not have nor need to have access to it.

Returns & Replacements

If you have to return a product to us because of a quality issue with the product we will refund your return postage to the value of Recorded Delivery via the Royal Mail. Due to the weight of our products we will not refund for Special Delivery via the Royal Mail or by courier.

Please address any returns to:

Digital Frames Direct - Returns Department
Unit 22 - 27 Cooper Road
Brunel Way
Thornbury
Bristol
BS35 3UW